Payment and Refund Information

Payment and Refund Information

Updated: June 25, 2020

The YMCA of Northern Alberta will not be charging fees during this disruption in program and service delivery. For information on our re-opening, please click here. Here’s what you need to know:
 
If you are a YMCA Health, Fitness & Aquatics member:
 
All membership and subscription (such as towel service or laundry) payments for future services have been stopped effective Saturday, March 14, 2020. Any member that made a payment and only received partial service because of the closure will be credited or refunded.

Annual members who have paid for a full year will have their memberships extended for the duration of the closure. No further action is required.
 
Any member that has paid for personal training services, will be able to re-book sessions when centres open and the expiry of these services will be extended accordingly. No further action is required.

Click here for reopening information
 
If you are a YMCA Child Care family:
 
All child care payments for future services have been stopped effective Sunday, March 15, 2020. Any child care family that made a payment and only received partial service because of the closure will be credited or refunded. If this applies to you, please fill out and submit the form provided here:



If you have registered for a YMCA program or spring break day camp:
 
Anyone registered for an upcoming YMCA program, including a spring break day camp or first aid course, will be credited or refunded the total amount paid. If this applies to you, please fill out and submit the form provided here:
 

 

Anyone registered for a YMCA program that has been disturbed by the cancellation will receive a prorated credit or refund for the time missed. If this applies to you, please fill out and submit the form provided above.

Anyone that has paid for personal training services will be able to re-book sessions when centres open and the expiry of these services will be extended accordingly. No further action is required.
 
If you had planned to rent a space for a special event at any YMCA: 

All special event rentals between March and June 2020 have been cancelled, with refunds processed and issued automatically. No further action is required.

As we welcome you back to our centres this July, we’re excited to offer rentals once again. To rent at the YMCA, you must meet or exceed the Government of Alberta’s safety guidelines. Due to enhanced health and safety procedures, such as cleaning and physical distancing, our capacity for rentals has changed and we will have less rentable space available. Some centres may also only have specific times available, such as evenings and weekends. More information on rentals will become available as our centres re-open.
 
If you are a valued donor to the YMCA:

 
All donations will continue unless requested. All requests to increase or decrease your donation can be made to giving@northernalberta.ymca.ca. As a charity dedicated to the communities of central and northern Alberta, your continued generosity is greatly needed and appreciated at this time. 


 
Thank you for your continued patience and support.

We recommend you visit northernalberta.ymca.ca for the latest updates. Because of the high volume of requests, we are unable to respond to phone inquiries at this time.