Registration & Support

Account and Registration Help: HFA

Welcome back

Welcome back to the Y! 

We’ve taken the time during our closure to create a better Y experience for you when you return. To make it easier for you to restart and manage your YMCA membership, we have switched membership and registration systems to one that is more user-friendly! On this page, you can find information on 

If you need more assistance, email our support team at


Activating and creating your online account

YMCA Child Care families | Health, Fitness and Aquatic Centre members and program participants | Community Centre program participants

Request access to your online account

YMCA Community Program participants, including Support for Wellness, YMCA Family Connect, immigrant and employment services

Booking your timeslot

You can book your time at the Y up to 7 days in advance! Visit to see what programs and services are available in the Edmonton region. For updates on the Northside Community Centre in Red Deer and Eagle Ridge Community Centre in Wood Buffalo, visit

  • Click here for instructions on how to book your timeslot.


Financial Assistance

If you previously used financial assistance to access the YMCA, you will need to reapply. This can be done easily online through our new system, where you upload your supporting documentation right in the portal. You can also apply in person once our facilities reopen. We encourage you to do one of the following two options:

  • Click here to request that your online account be activated so that we can begin helping you set up your account. Once you log into your account, you can fill out our financial assistance form online!
    • Click here to extend the hold on your membership.
  • Click here for instructions on how to apply for financial assistance online.


PLUS Memberships

PLUS lockerrooms and memberships are now available! If you would like to reinstate your PLUS membership, please notify the YMCA experience desk at the time of your visit.


Need Help?

Please email our support team at!


You can visit the Y online at Thank you for being part of our Y community!