YMCA Child Care programs are committed to communicating with families, children, educators, schools and community members in a respectful and professional manner to facilitate positive relationships and create an optimum Child Care experience.
The YMCA has encouraged family input into our programs. We appreciate that parent/guardians want to spend time interacting with their child in the Child Care environment and encourage short visits. During drop off we ask that parent/guardians take 5-10 minutes and settle their child into an activity and then say good-bye or to join for 5-10 minutes at the end of their day. To ensure that there are minimal interruptions to the daily routine there may be times when a parent/guardian is asked to shorten their visit. To ensure that families can communicate in a supportive and thorough way, we may ask that a meeting be scheduled to allow us to meet outside of the classroom environment. To support the transition to care we encourage pre-enrollment visits, where the parent/guardian must accompany the child, to give children and families an opportunity to spend time in the program. We do ask that these be scheduled with the program.
Items that pertain to all families will be made available on a consistent basis:
- Licensing, Accreditation and Alberta Health Reports
- Programming Documentation
- Notification of program Educator changes
- Program Changes (hours, Off Site excursions etc.)
- Community Resources
- Program Information Booklets
- Health Care Notices
- Off Site Excursions and Special Activities
- Emergency Procedures
Parent/guardians are encouraged to communicate their questions and concerns to their child’s Educators.
Educators will take care to acknowledge families when they arrive and leave the program and take each opportunity to offer relevant information about their child’s day. All potentially sensitive issues will be discussed with families in a non-public place.
Each year, parent/guardian evaluations are provided to all our families. These evaluations help identify which areas families value in a Child Care program, and ask parent/guardians to rate and comment on each area of the program’s operation. This input is then used to create meaningful changes within our programs.
The YMCA will host Family Focus Meetings twice annually to discuss issues of importance pertaining to Child Care. The meeting will also provide parent/guardians with the opportunity to offer feedback regarding the operation of the program. An agenda will be distributed to families prior to the meeting.
Information gleaned from parent/guardians will be reviewed at meetings and by Child Care Management and changes to the program may be made accordingly. All comments and suggestions will be considered on an individual basis.