April 25, 2018 - In partnership with the Provincial government 19 YMCA Early Years Child Care centres will offer $25/day child care ($546/month).  Please see FAQ for more info or email YMCAELCC@northernalberta.ymca.ca

Have questions about YMCA Child Care? We've got answers!

If families have a congratulation, concern or complaint, we encourage families to let us know by using the following process:

  1. Contact the Director of the Program your child attends.

  2. If a family requires further information, the family may contact the Child Care Senior Director.  Contact information is available at the Child Care Program.

  3. If a family feels their feedback was not sufficiently heard, they may then contact the Child Care Managers or Vice President, 780-429-9622.

  4. Any further feedback can be directed to the YMCA of Northern Alberta President and Chief Executive Officer at 780 423-9622.

Any feedback pertaining to licensing concerns that families feel have not adequately been dealt with by the YMCA, can be passed along to the following:

Edmonton

Human Services
J. G. O’Donoghue Building
2nd Floor, 7000-113 Street
Edmonton, AB T6H 5T6
(780) 427-0444 

Grande Prairie

Region 8 Northwest Alberta Child & Family Services
214 Place South
Suite 400, 10130-99 Avenue
Grande Prairie, AB T8V 2V4
(780) 538-5122

Wood Buffalo Region

8th Floor Provincial Building
9915 Franklin Avenue
Fort McMurray, AB T9H 2K4
(780) 743‑7416

 

 

 

 

 

 

When a complaint is made to Child and Family Services:

  • the identity of the caller will not be divulged to the license holder
  • the complaint will be investigated by a Licensing Officer

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